Union County, Ohio
Services   /   Human Services   /   UCATS


COVID-19 Event Update:   Human Services’ lobby along with the OhioMeansJobs Union County lobby are now open to the public Monday through Friday from 9 am to 3:30 pm. Clients are encouraged to schedule an appointment if requesting a face-to-face meeting. We are still encouraging clients to access our services from home. Instructions are available by clicking this link.   

Please note: Social distancing and face coverings are required if you choose to enter our lobby.

Please refrain from unnecessary trips and do not ride if you are ill.  All riders are required to wear face coverings.  

Providing transportation to encourage independence & self-sufficiency for Union County residents.


The Union County Agency Transportation Service (UCATS) is a county agency dedicated to transporting county residents to medical and personal related appointments.  UCATS does not provide public transportation.  UCATS is partially funded by federal grants for transporting elderly and individuals with disabilities.  Eligibility for transportation service is determined by a referring agency, with which UCATS has a contract or Memorandum of Understanding.  Referring agencies include Union County Department of Job and Family Services and Senior Services.


Approval of each trip request is based on availability. At least 24-hour notice for in-county transportation, and three working days (72 hours) notice for out-of-county transportation is requested. All special needs or requests should be discussed at the time the trip is scheduled (i.e. wheelchair accessible vehicle, service animal, attendants, oxygen, etc.).

We have a staff of  friendly, courteous people who are ready and willing to assist you with your transportation needs.  We also have ten vehicles (five of which are handicap accessible).  Our office hours are Monday through Friday from 8:00am to 4:30pm. For more information please Call UCATS Scheduling:  937-642-5100.  Toll Free:  877-488-2287 or  Ohio Relay:  800-750-0750

New Rider Information and Application Form

Union County Coordinated Transportation Plan 2017, revised 2019

The link above is  the Public Transit-Human Services Transportation Plan for Union County Agency Transportation Service. This plan fulfills the requirements of the Federal Transit Administration (FTA) under the Fixing America’s Surface Transportation (FAST) Act, signed into law as a reauthorization of surface transportation programs through Fiscal Year 2020. According to requirements of the FAST Act, locally developed coordinated public transit-human services transportation plans must be updated to reflect the changes established by the FAST Act legislation.

This plan was revised and adopted by a planning committee, consisting of individuals and organization stakeholders . The plan will be revised and updated annually to reflect community changes and progress toward goals.

Public comment and additional information is welcomed and encouraged.  If you wish to comment on this plan or become involved in 2020 planning, please contact Kathleen Albanese at 937-644-1010 extension 2237 or Kathleen.Albanese@jfs.ohio.gov .

ADA Complaint Form

UCATS ADA Complaint Process

Title VI Notice

Title VI Complaint Form